NM Technical Support Zones

19July2015

Here's my Jersey on technology resource consolidation.

WHAT'S YOUR PROBLEM?
One fine day in 2015, a DOH network employee drove from Albuquerque to Las Cruces for 2.5 hours, and replaced a network switch. It took 10 minutes. Then they drove back, another 2.5 hours, got the gas tank filled, and returned the car. So 6 hours, all on the NM taxpayer's dime, to do a 10 minute job.

Now that was one expensive support call. So nobody in Las Cruces could handle that?

Here's another one: in Las Cruces, how many departments are in the same building? How about Santa Fe? How about Albuquerque? In some buildings, each department pays $3,500 per month for separate network connections. Just go to the New Mexico Sunshine Portal (formally know as "SHARE"" to find out how much communications costs the state of NM.

YOU WANT THE SOLUTION OR WHAT?
We should establish technical support zones around NM. These zones would be responsible for tech support for all state departments within that zone. All zones would coordinate with the Santa Fe/Albuquerque offices for the network parameters needed to connect to our computer infrastructure. You gotta problem with that?

Just think, web/cloud services will eventually eliminate the need for some IT support services. It just takes a little political courage, that's all.

Now that's how to consolidate technology resources. How 'bout youse guys?

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